Terms and Conditions

Last Updated:

10/20/2024

Welcome to YAYA Travel Agency! These Terms and Conditions (“Terms”) govern your use of the website https://yayatravelagency.is/ (the “Site”) and the services provided by YAYA Travel Agency (the “Agency”). By accessing or using the Site, you agree to comply with these Terms. If you do not agree with these Terms, please discontinue using the Site.

1. General Business Terms (Terms and Conditions)

These must include details about services provided, cancellation/refund policy, applicable delivery time (for travel documents), and governing law and jurisdiction.

2. Services Provided

YAYA Travel Agency offers various travel-related services, including but not limited to flight bookings, hotel reservations, tour packages, and transportation services. All bookings and transactions are subject to availability and final confirmation by YAYA Travel Agency.

3. Booking and Payments

• All prices listed on the Site are in USD, and payments must be made in the specified currency unless otherwise stated.
• A booking is considered confirmed only after full payment has been received and a confirmation email has been sent to you.
• Payment for services can be made using credit cards, debit cards, or other payment methods as specified on the Site.
• Delivery Time: Upon completing a booking, you will receive a confirmation email within 24 hours, containing all the relevant details of your travel arrangements (e.g., tickets, reservations). If you do not receive this within 24 hours, please contact us immediately at info@yayatravelagency.com.

4. Cancellation and Refund Policy

4.1. Cancellations

• Cancellations must be made in accordance with the cancellation policy detailed in your booking confirmation email.
• Different services (such as flights, hotels, and tour packages) may have varying cancellation policies depending on the third-party providers involved (e.g., airlines, hotels).
• If you need to cancel a booking, you must contact us as soon as possible via email at info@yayatravelagency.com or by phone at 6626567 .

4.2. Refunds

• Flight Bookings: Refunds for canceled flights are subject to the refund policies of the respective airlines. YAYA Travel Agency may charge an administrative fee, which will be deducted from the refund.
• Hotel Reservations: Refunds for hotel bookings depend on the hotel’s own cancellation and refund policies. Please review these terms in your booking confirmation.
• Tour Packages: Refunds for tour packages will follow the terms and conditions specified by the tour operators, which may vary.
• Administrative Fees: YAYA Travel Agency reserves the right to charge a reasonable administrative fee for processing cancellations, in addition to any cancellation fees from third-party suppliers.
• Refunds will be processed within 7 days from the date of cancellation approval.

5. User Responsibilities

You agree to:

• Provide accurate and up-to-date information during the booking process.
• Use the Site and services for lawful purposes only.
• Be responsible for maintaining the confidentiality of your account details and passwords.

You may not:

• Use the Site to engage in any illegal or fraudulent activities.
• Misrepresent any information when using the Site.

6. Third-Party Providers

YAYA Travel Agency works with third-party providers such as airlines, hotels, and tour operators to deliver services. We act as an intermediary between you and these providers. YAYA Travel Agency is not responsible for the products or services provided by third parties, including any delays, cancellations, or other disruptions.

7. Limitation of Liability

• YAYA Travel Agency will not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use of the Site or the services provided.
• We do not guarantee the uninterrupted or error-free operation of the Site. We shall not be responsible for any technical issues or temporary unavailability of the Site.
• YAYA Travel Agency is not liable for any delays, cancellations, or errors caused by third-party providers, including airlines and hotels.

8. Delivery of Services

• Electronic Tickets and Reservations: All tickets, vouchers, and reservations will be sent to you via email. Delivery of these services typically occurs within 24 hours of the booking being confirmed. If there are any delays, you will be notified promptly.
• Physical Documents: If applicable, physical travel documents will be delivered within 48hrs after booking confirmation. You will be informed of any delivery charges and expected delivery times during the booking process.

9. Changes to Terms

YAYA Travel Agency reserves the right to modify these Terms and Conditions at any time without prior notice. The updated version will be effective immediately upon posting on the Site. Your continued use of the Site constitutes your acceptance of the updated terms.

10. Intellectual Property

All content on this Site, including but not limited to text, images, logos, and software, is the property of YAYA Travel Agency or its licensors and is protected by copyright and trademark laws. You may not reproduce or use any content from this Site without written permission.

11. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of Iceland. Any disputes arising from or relating to these Terms, the use of the Site, or the services provided by YAYA Travel Agency shall be subject to the exclusive jurisdiction of the courts of Iceland.

12. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

YAYA Travel Agency
Email: info@yayatravelagency.com
Phone: +354 6626567
Address: Víkurbraut 10, 870 Vík Iceland